Privacy Policy
Assist Mind AI Inc.|Last Updated: August 20, 2025
1. Introduction
At Assist Mind AI Inc. ("Assist Mind AI," "we," "our," or "us"), your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our AI Agent Platform (the "Service").
By using our Service, you agree to the practices described in this Policy.
2. Information We Collect
We collect two types of information:
Information You Provide
- Account details (name, email address, company name, billing information).
- Content you upload, such as prompts, scripts, or voice/chat recordings.
- Communications with us (support requests, feedback).
Information Collected Automatically
- Device and browser information.
- IP address and general location.
- Usage data, such as actions taken in the platform.
- Cookies and similar technologies to improve your experience.
3. How We Use Your Information
We use your personal information to:
- Provide and maintain our Service.
- Process payments and manage subscriptions.
- Communicate with you about updates, support, or promotions.
- Improve the performance and security of our platform.
- Comply with legal requirements.
We do not sell or rent your personal information to third parties.
4. Sharing of Information
We may share your personal information only in the following cases:
- Service Providers: With trusted third-party vendors who support our operations (e.g., payment processors, hosting providers).
- Legal Obligations: If required by law, regulation, or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
All third parties are required to protect your information in compliance with Canadian privacy laws.
5. Data Retention
We keep your personal information only as long as necessary to:
- Deliver the Service.
- Meet legal or regulatory requirements.
- Resolve disputes or enforce our agreements.
Once no longer needed, your information will be securely deleted or anonymized.
6. Protecting Your Information
We use industry-standard safeguards to protect your data, including encryption, secure servers, and access controls. While we take these steps seriously, no method of electronic storage or transmission is 100% secure.
7. Your Privacy Rights (Canada)
As a Canadian user, under PIPEDA, you have the right to:
- Access your personal information we hold.
- Correct inaccuracies in your information.
- Withdraw consent to certain uses (subject to legal or contractual restrictions).
- Ask questions about how your data is handled.
To exercise these rights, please contact us using the details below.
8. Cookies & Tracking
Our website uses cookies and similar technologies to:
- Keep you signed in.
- Understand how you use our platform.
- Improve performance and functionality.
You can adjust your browser settings to block or delete cookies, but some features may not work properly. For more details, see our Cookie Policy.
9. Children's Privacy
Our Service is intended for individuals 18 years of age or older. We do not knowingly collect personal information from minors. If we learn that we have collected information from a minor, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Continued use of the Service means you accept the updated policy.
11. Contact Us
If you have any questions, concerns, or requests about this Privacy Policy or how we handle your personal information, please contact us at: hello@assistmind.ai